Shipping and Return Policies
RETURNS & EXCHANGES
We strive to have excellent customer service and communication with our valued customers. If there is any issue with your purchase, please do not hesitate to contact us. Please read our policies completely before purchasing.
Due to the made to order, hand crafted nature of the clothing in this shop we have an updated return and exchange policy.
-As of April 2018. We will no longer cover the reshipping of exchanged items. The customer will need to cover the cost of shipping the item back to us and also need to purchase shipping for the item to be returned to them.
THIS DOES NOT APPLY TO FLAWED ITEMS. RETURN SHIPPING WILL BE COVERED BY US IN THE CASE OF SIZING ERRORS OR ANY OTHER MISTAKES ON OUR END.
-If you need to change your size or something else about your order after you have already placed your order, please do so within 2 days. If you have changed your mind about your order and the garment is already in production there will be a 20% recutting fee that you will need to pay before we apply the changes and ship to you.
-Cancellations need to be made within 2 days or a 20% restocking fee will apply to your refund. If you order is not already in production, we will not apply the fee.
-Shipping charges are non refundable.
-Panties and sets with panties are final sale items, no exceptions.
-Certain sale items will be final sale and will be marked as such in listing.
-Customized garments are final sale items unless grossly misrepresented.
-Returns and exchanges must be initiated by convo within 7 days of delivery. We will assign you a RS# that needs to be included in your return.
-Returns need to be posted back within 14 days of delivery in the original unworn and unlaundered condition with RS#.
-International returns and exchanges must be marked as such so we do not incur custom charges. If custom charges are applied, they will be removed from refund.
-Refunds can take 1 - 2 weeks to process and Exchanges will take 2-4 weeks to produce.
Returns and exchanges should be mailed to:
Sea of Wolves
106-502 Baker St
Nelson, BC
V1L 6V4
Due to the made to order, hand crafted nature of the clothing in this shop we have an updated return and exchange policy.
-As of April 2018. We will no longer cover the reshipping of exchanged items. The customer will need to cover the cost of shipping the item back to us and also need to purchase shipping for the item to be returned to them.
THIS DOES NOT APPLY TO FLAWED ITEMS. RETURN SHIPPING WILL BE COVERED BY US IN THE CASE OF SIZING ERRORS OR ANY OTHER MISTAKES ON OUR END.
-If you need to change your size or something else about your order after you have already placed your order, please do so within 2 days. If you have changed your mind about your order and the garment is already in production there will be a 20% recutting fee that you will need to pay before we apply the changes and ship to you.
-Cancellations need to be made within 2 days or a 20% restocking fee will apply to your refund. If you order is not already in production, we will not apply the fee.
-Shipping charges are non refundable.
-Panties and sets with panties are final sale items, no exceptions.
-Certain sale items will be final sale and will be marked as such in listing.
-Customized garments are final sale items unless grossly misrepresented.
-Returns and exchanges must be initiated by convo within 7 days of delivery. We will assign you a RS# that needs to be included in your return.
-Returns need to be posted back within 14 days of delivery in the original unworn and unlaundered condition with RS#.
-International returns and exchanges must be marked as such so we do not incur custom charges. If custom charges are applied, they will be removed from refund.
-Refunds can take 1 - 2 weeks to process and Exchanges will take 2-4 weeks to produce.
Returns and exchanges should be mailed to:
Sea of Wolves
106-502 Baker St
Nelson, BC
V1L 6V4
SHIPPING POLICY
Shipping time does not include production time.
WITHIN CANADA: All items are shipped in a waterproof bubble envelope to ensure affordable shipping costs and garment protection. Depending on your location in Canada it will take 4 - 10 business days for delivery. Faster shipping options are available during checkout.
USA: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Air. Shipping time is typically 1-2 weeks, but can be up to a month or more. Please notify us if you do not receive your order within 4 weeks from the ship date. Other options available are Tracked Packet 4-7 days, Xpresspost 2-3 days and can be chosen during check out. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
Europe: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Surface. Shipping time is typically 4-6 weeks. Some smaller items can be shipped small packet air for the base shipping rate depending where you are located. Please notify us if you do not receive your order within 8 weeks from the ship date. Other options available go up considerably in price. Small packet air arrives in 6-10 days with no tracking, Tracked packet arrives in 6-10 days as well but is more costly. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
AUSTRALIA / ASIA: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Surface. Shipping time is typically 2 - 3 months. Some smaller items can go as airmail for the base shipping rate. Please notify us if you do not receive your order within 8 weeks from the ship date. Other options available go up considerably in price. Small packet air arrives in 6-10 days with no tracking, Tracked packet arrives in 6-10 days as well but is more costly. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
If an order is returned because the customs tax/fee is not paid, the shipping charge will not be refunded. We do not enter a smaller value on the custom form or mark it as a gift.
TURNAROUND: Our items are made to order and will take 1 -2 weeks to produce depending on our volume of orders. Please keep in mind that international orders may be delayed due to customs or the transition from Canada Post to USPS.
ADDRESS: Please verify that you have sent the right shipping address on your order. Sometimes PayPal stores multiple address on your account and it is your responsibility to ensure that the address is correct when submitting your order.
Please contact us if you have any special shipping requests!
WITHIN CANADA: All items are shipped in a waterproof bubble envelope to ensure affordable shipping costs and garment protection. Depending on your location in Canada it will take 4 - 10 business days for delivery. Faster shipping options are available during checkout.
USA: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Air. Shipping time is typically 1-2 weeks, but can be up to a month or more. Please notify us if you do not receive your order within 4 weeks from the ship date. Other options available are Tracked Packet 4-7 days, Xpresspost 2-3 days and can be chosen during check out. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
Europe: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Surface. Shipping time is typically 4-6 weeks. Some smaller items can be shipped small packet air for the base shipping rate depending where you are located. Please notify us if you do not receive your order within 8 weeks from the ship date. Other options available go up considerably in price. Small packet air arrives in 6-10 days with no tracking, Tracked packet arrives in 6-10 days as well but is more costly. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
AUSTRALIA / ASIA: Items are shipped in a waterproof bubble envelope to ensure affordable shipping costs. Our base shipping rate is for Small Packet Surface. Shipping time is typically 2 - 3 months. Some smaller items can go as airmail for the base shipping rate. Please notify us if you do not receive your order within 8 weeks from the ship date. Other options available go up considerably in price. Small packet air arrives in 6-10 days with no tracking, Tracked packet arrives in 6-10 days as well but is more costly. International buyers are responsible for customs fees/taxes. We will not be held responsible for untracked lost items.
If an order is returned because the customs tax/fee is not paid, the shipping charge will not be refunded. We do not enter a smaller value on the custom form or mark it as a gift.
TURNAROUND: Our items are made to order and will take 1 -2 weeks to produce depending on our volume of orders. Please keep in mind that international orders may be delayed due to customs or the transition from Canada Post to USPS.
ADDRESS: Please verify that you have sent the right shipping address on your order. Sometimes PayPal stores multiple address on your account and it is your responsibility to ensure that the address is correct when submitting your order.
Please contact us if you have any special shipping requests!
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